Rarely has a year been as crazy as 2020 and the expectations for the new year globally as promising as at this turn of the year. For myGermany GmbH, too, the past year was in every respect a meaningful, groundbreaking but also challenging one.
The COVID19 crisis initially caused our incoming and outgoing parcel volumes to plummet by 50% for regular parcels and by more than 80% for freight. Concerns arose as to how we should deal with this situation. But even before we had to change our personnel, the situation changed. More and more packages were arriving at the warehouse but could not be handed over for shipment. Our shipping partners were struggling with delivery conditions in their respective countries and also had to put packages on hold. An unfortunate chain reaction ensued and uncertainty spread. The situation was particularly difficult because the lockdown meant that our employees could only work reduced hours, in some cases not at all, as childcare had to be ensured thanks to closed schools and kindergartens. Our customer communication department had to work extra shifts because our customers understandably wanted their packages anyway, but we were only able to send them to a limited extent, and in some cases not at all.
With the increase in tasks and the amount of work on the parcel, we had to increase our team and retrain them. The crisis freed up personnel resources in other areas of the economy. Our team was thus able to be supplemented by wonderful people. Here we have been really lucky. With the summer off and the backlog cleared, we were able to turn our attention to processes in the warehouse. With a new warehouse system, we have since successfully met the increased demands and significantly increased the speed in the warehouse.
After a short breather and also some vacation for all employees, the Christmas business started creeping but nevertheless very clearly. With the growth in eCommerce in general, we were also surprised by the increase in packages. Our team struggled every day to process the parcels as best as possible, to consider every customer request and to deliver our customers their valuable parcel as fast and as safe as possible. With very few exceptions, we managed to do this very well. This is especially noteworthy as the situation in Germany is getting worse again with the Christmas season. Since December 13, Germany has been in a severe lockdown, which has brought public life to a virtual standstill. Kindergartens and schools are closed again and our employees are struggling day by day with every single minute to manage the balancing act between family, childcare, homeschooling and work.
We are extremely proud that we have succeeded in this way so far. Even though the lockdown will continue at least through January, we are confident that we as a team can withstand this extraordinary situation and look forward to 2021 with great confidence.