März 2020 - myGermany.com
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Extended Storage Time due Corona Crisis

An epidemic has now officially become a pandemic. This means that the coronavirus and infections are spread all over the world. We can already guess the economic consequences of the falling stock market values. Companies in the event, aviation and tourism industries are already suffering from massive cancellations and restrictions, but the logistics industry will also feel the effects with a delay in the coming months.

 

myGermany.com  would like to do its part to mitigate the consequences and has decided to extend the option of free storage in our warehouse from currently 30 days to 60 days until further notice. With this, we grant our customers the possibility to collect and consolidate their products in quite and to have them delivered at the time that suits them best.

 

With the exception of protective clothing such as masks, gowns, and glasses, it is still possible to purchase products from German shops and manufacturers. If you are not sure if the products are subject to any restrictions in the current situation, simply use our Concierge Service and we will take care of the complete process from ordering, acceptance, invoicing and even the VAT refund.

From 6th March 2020 onwards: Export ban on medical protective equipment

The year 2020 had begun with a contagious and fatal lung disease called Corona Virus or COVID2019 in the Wuhan region of China. When the virus had not yet left China and it was not yet foreseeable how it would spread, we, myGermany GmbH, helped to contain the spread. We made it possible for customers from China and the Asian region to buy face masks and disinfectants and then delivered them to you.

Since then, however, the spread has changed and with the outbreak in Italy two weeks ago, the number of infected people here in Germany is now also increasing significantly. In the course of this, the German Federal Government decided on 4 March to impose an export ban on medical protective equipment.

https://www.bafa.de/DE/Aussenwirtschaft/Ausfuhrkontrolle/Coronavirus_Schutzausruestung/coronavirus_schutzausruestung_node.html

With immediate effect, our shipping service providers have stopped handling products affected by the export ban. As a result, we as a company will not export any medical respiratory masks, protective gowns and/or goggles until further notice.

Item to be received by myGermany from now on:
If we receive in-bounding packages containing forbidden items, we will either need to return at customer’s costs, or we can store it in our warehouse in order to get in forwarded once prohibition is over.

Items already with myGermany:
Protective clothes we have already in our warehouse (06.03.2020) might be forwarded (legal situation still quite unclear). If your customer instructs us to forward, we will attempt to do so at your responsibility (such packages might be delayed or returned to our warehouse).

Items not affected:
Not affected by this export ban are masks and clothing used in other areas, such as the craft trades, and disinfectants. If the situation continues to deteriorate and new products are put on the red list, we will inform our customers.

CONTACT
For questions contact us at info@mygermany.com – please expect a delay in replying as we are facing an unexpected enhanced volume of eMail communication.