The entire myGermany GmbH team would like to say thank you!
Thank you for your patience in this extraordinary situation. Not only that we have to deal with the COVID19 crisis and the related difficulties also the Brexit gave us additional work at the beginning of the year due to the uncertain shipping situation. To make matters worse we had to put our warehouse in emergency mode for a total of six days in mid-February because the winter conditions made it impossible to work. Altogether no optimal conditions to guarantee a regular process flow.
Nevertheless, we are finally back with a full staff and now working extra shifts to clear the backlog. We know that this is demanding a lot of patience from our customers. But we assure you that your parcels are as important to us as they are to you and we are doing everything we can to clear the backlog as quickly as possible.
Concierge ist still working and will be done within 24 h weekdays. In case items are not available, your payment will be 100% refunded.
Consolidations will take 2-5 business days
(11.02.2021): Update – We have resumed regular operation
After the entire commercial yard of myGermany GmbH was covered with a 50 cm thick blanket of snow on Monday, February 8, we rebuilt the regular operation step by step. The snow was cleared, the electricity reconnected and the water in the pipes thawed. After not a single parcel carrier visited our warehouse on Monday and Tuesday, we were understandably graced with three times the amount of parcels on Wednesday and Thursday. Our team is working intensively on a coordinated process to cope with the increase in parcels.
We apologize to all customers who now need a little more patience for their packages. As long as a notification from the service provider has been sent, your package has arrived safely at our warehouse and is now waiting for the matching process.
(07.02.2021): Emergency operation due to extraordinary weather conditions
The center of Germany, and Thuringia in particular, are affected by a harsh onset of winter. Besides partly freezing rain with glassy roads, up to 50 cm of snow fell within few hours. Also, strong winds lead to drifts that partially paralyze road sections completely. Bus and train companies have temporarily suspended their services. In addition, the Thuringian state government has closed all schools at the beginning of the week. Children must be taken care of and taught at home.
As a result, employees may be limited or may not be able to come to work at all. Parcel service providers will also be unable to reach our warehouse until Wendnesday. Operations on a regular basis are not possible.
Therefore we apologize to all our customers that myGermany GmbH will be in emergency operation until Thursday, February 11 probably. We will accept all incoming parcels and process them within the possibilities of Express Shipments.
Unfortunately all other orders will be processed only once the overall situation has calmed down.
We are currently in a lockdown in Germany, which will last until February 14th. However, we will have to see if the rules have been followed or if the lockdown will be extended again.
But what does a lockdown in Germany mean and what restrictions do we have?
The federal government has decided that all employers must allow home office where possible. The consequence is that all areas of myGermany work in the home office, where possible. Of course, our warehouse staff who take care of your packages can not work in the home office. They are still on site in the warehouse and strictly adhere to all Corona measures. This means wearing masks, keeping a distance of 1.5m, having appropriate disinfectant dispensers everywhere and always airing out. This is the only way we can all contain the virus, but still process your packages.
Nevertheless, it can happen that the warehouse is closed if a Corona case occurs. This does not even have to occur directly with someone, but also in the environment of the person involved, forces our employees into quarantine. There you have to spend 14 days in isolation and also a negative test forces you to the 14 days, which is controlled by the health department.
Furthermore, in certain areas of public life, one must wear medical masks or FFP2 masks. This includes stores, nursing homes or public transportation. A cloth mask or scarf no longer counts there and is punishable by a fine.
To further contain the virus, there are also special contact restrictions and only one's own household is allowed to meet with a maximum of one other person. This means that either only grandma or grandpa is allowed to visit one, but one is allowed to go with the household to both. At the same time, the number of households from which the additional people come should be kept as constant and as small as possible.
Already since November all bars, pubs, discos are closed. So are restaurants, but they are allowed to offer food for delivery or pick-up.
Only stores for daily needs are open, such as supermarkets, gas stations, drug stores, etc.
Schools and kindergartens are also closed and the only way to get emergency care here is for parents to work in the medical field, for example. This is an immense hurdle for many parents, as they also have to take care of homeschooling and look after the little ones.
For particularly high incidences of more than 200 new infections per 100,000 inhabitants in a week, the radius of movement will be restricted to 15 km around the place of residence, unless there is a valid reason. If one violates this, heavy fines may await one.
We hope that with these measures we in Germany can contain the virus and its mutation in the best possible way – myGermany is also doing its part!
We would like to continue to enable you to buy products in German online stores and send them to you. That's why we are here for you, even if it may take a little longer sometimes, but we have to follow all the rules.
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