We do process
- incoming packages after a 48-72 h
- outgoing packages after 48-96 h
- Concierge ist still working and will be done within 24 h weekdays. In case items are not available, your payment will be 100% refunded.
- Consolidations will take 2-5 business days
(11.02.2021): Update – We have resumed regular operation
After the entire commercial yard of myGermany GmbH was covered with a 50 cm thick blanket of snow on Monday, February 8, we rebuilt the regular operation step by step. The snow was cleared, the electricity reconnected and the water in the pipes thawed. After not a single parcel carrier visited our warehouse on Monday and Tuesday, we were understandably graced with three times the amount of parcels on Wednesday and Thursday. Our team is working intensively on a coordinated process to cope with the increase in parcels.
We apologize to all customers who now need a little more patience for their packages. As long as a notification from the service provider has been sent, your package has arrived safely at our warehouse and is now waiting for the matching process.
(07.02.2021): Emergency operation due to extraordinary weather conditions
The center of Germany, and Thuringia in particular, are affected by a harsh onset of winter. Besides partly freezing rain with glassy roads, up to 50 cm of snow fell within few hours. Also, strong winds lead to drifts that partially paralyze road sections completely. Bus and train companies have temporarily suspended their services. In addition, the Thuringian state government has closed all schools at the beginning of the week. Children must be taken care of and taught at home.
As a result, employees may be limited or may not be able to come to work at all. Parcel service providers will also be unable to reach our warehouse until Wendnesday. Operations on a regular basis are not possible.
Therefore we apologize to all our customers that myGermany GmbH will be in emergency operation until Thursday, February 11 probably. We will accept all incoming parcels and process them within the possibilities of Express Shipments.
Unfortunately all other orders will be processed only once the overall situation has calmed down.