Carrier Updates & Delivery Restrictions & Surcharges
DHL Express: https://www.dhl.de/en/geschaeftskunden/express/coronavirus.html
Emergency Surcharge Carriers from 1st April onwards:
DHL Weltpaket Ecomomy and Premium
+ 16,00 EUR for packages in US only
+ 2,50 EUR up to 30kg packages each country
+ 15,00 EUR 30-70 kg packages each country
No Additional Costs planned!
myGermany is still working and expects your packages and eMail requests!
We still have a minimum of employees working in the warehouse and communication
It is our top priority to ensure that our team, their families and their friends are healthy and protected. In order to minimize the risk of infection we process incoming packages only after a 24-48h hold. Each of our employees works with own equipment only. But we are still here for you and we would love to serve you, and ask you for patience as we are working with 20-40% workbench only.
Also our Concierge Service is still working for you. In case items are not available, your payment will be 100% refunded.
Please note also, that we have added for each of you an additional +60days free storage 🙂
As long as our carriers are still working, we do so too. All are continuing to operate to and within impacted countries as local conditions and restrictions allow. Please also note that packages will be delivered without signature-proof only.
myGermany still accepts new registrations!
Thank you for your registration with myGermany GmbH. We are pleased to welcome you as our customer.
This time are special and difficult times for all of us. We still accept new customers, please register with us!
You and your wishes are important to us, therefore we try tirelessly to work on your requests as fast as possible and finally to reply. We still receive, process and send packages! Also our Concierge Service is still working for you.
myGermany still receives packages!
myGermany still receives packages in the warehouse. According to accepted legal and scientific requirements, we put all incoming package in 24h quarantine bevore we process it. Viruses do not survive longer than 24 hours on cardboard. Thus, we try to minimze infection risk for customers and employees.
myGermany Availability – warehouse work bench 50%
myGermany emplosees are still working Monday to Friday for 8 hours, but with 50% work power / employees only. Because the German Government closed in Germany all schools and kindergartens so that parents have to manage the care for kids at home themselves. Some of our employees have taken / had to take vacation or short time work in order to care for their children.
Extended Storage Time due Corona Crisis – Additonal 60 days free of storage for myGermany customers
myGermany.com would like to do its part to mitigate the consequences of corona and has decided to extend the free storage in our warehouse for additional 60 days until further notice (Standard/Sensitive Account 30+60 and Premium Account 60+60). With this, we grant our customers the possibility to collect and consolidate their products in quite and to have them delivered at the time that suits them best.
With the exception of protective clothing such as masks, gowns, and glasses, it is still possible to purchase products from German shops and manufacturers. If you are not sure if the products are subject to any restrictions in the current situation, simply use our Concierge Service and we will take care of the complete process from ordering, acceptance, invoicing and even the VAT refund.
From 6th March 2020 onwards: Export ban on medical protective equipment from Germany
The German Federal Government decided on 4 March to impose an export ban on medical protective equipment.
With immediate effect, our shipping service providers have stopped handling products affected by the export ban. As a result, we as a company will not export any medical respiratory masks, protective gowns and/or goggles until further notice.
Item to be received by myGermany from now on:
If we receive in-bounding packages containing forbidden items, we will either need to return at customer’s costs, or we can store it in our warehouse in order to get in forwarded once prohibition is over.
Items already with myGermany:
Protective clothes we have already in our warehouse (06.03.2020) might be forwarded (legal situation still quite unclear). If your customer instructs us to forward, we will attempt to do so at your responsibility (such packages might be delayed or returned to our warehouse).
Items not affected:
Not affected by this export ban are masks and clothing used in other areas, such as the craft trades, and disinfectants. If the situation continues to deteriorate and new products are put on the red list, we will inform our customers.
Delays on several shipment routes accross the world for all carriers!
DHL Standard Shipments (Weltpaket) suspended their routes to China incl. Hong Kong and Macau.
All carriers announced that due to the limited available capacity for international package and airfreight shipments into and out of Asia and US delays may happen. The capacity is reaching a critically limited level, any bookings that are time sensitive should be arranged with Express services only.
Please contact our team via eMail or via the form. Caused by the increased eMail requirements and the current situation, please bear with us and expect / accept a delay in eMail replies! Thanks, Johanna & myGermany team.