If you use the Concierge Service, we take the data from the Concierge form.
That means: you don’t need to do anything, we will take care of it.
If you have purchased the goods yourself, you will need to enter data (such as description and value, etc.) regarding your order in the Expected-Items-Box in your customer account (under myOrder), so that myGermany can assign incoming parcels to your order. Taking your data we create the customs declaration. Please make understandable and truthful statements to avoid any misunderstanding.
We take the value specified in your Inbox for Customs Export Papers. This value defines your import fees (tax and duty). So please check the values in your Inbox (you can change them). We will also ask you to confirm the value before we ship.
That means: You need to enter data before your package reaches our warehouse!