If a consignment of goods is found to be defective caused by the original vendor, such as incorrectly transmitted or damaged goods, you can request the return of the goods to the original vendor within a period of 14 days after receipt of the goods by myGermany. This service is free of charge at myGermany and usually also free of charge at the original vendor. However, if the original sender charges a fee, these costs will be passed on to you.
Should the goods not be damaged and meet your order, but you have no more interest in them, they can be returned to the original sender without indicating a reason up to 14 days after receipt by myGermany. For this service we charge a processing fee of 10 Euros. However, if the original sender charges a fee, these costs will be passed on to you.
To meet the deadline, it is necessary that you inform myGermany in time so that we can resend your goods on time to the original vendor.
Please mind, that some Concierge Orders may be treated differently: if a Concierge is disocunt or special offer purchase, it may not be returnable.