Incoming parcels are opened by standard processes and inspections: First, they are recorded, photographed and assigned to your customer account. If you have entered information in your “Expected Order Box” regarding your expected goods, our staff will compare the received goods with your information. If you have not key in details, our staff will do it for you. Then we will update the status messages into your customer account in the “Inbox”. You will then receive an email notification that your goods have been received. Afterwards, the goods are repackaged and/or stored in a storage place which is specifically held ready for you.
Drop shipments will not be handled like that, they will be sent directly to your address without us opening them.