How do we handle claims when items reached your country? - myGermany.com
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All claims (loss or damage) must be communicated within 20 days after receipt. We fully support you, actually we prepare the claim form for you. Loss, damage and delay claims can be made via eMail, service@mygermany.com. Please mind, if you notice a damage, take pictures of the damaged inner & out package, of the damage, and also provide us with proof of value.

Please note that there are restrictions in insurance coverage for certain goods. Insured is the value of the itemTransportation costs are insured to a certain extend only: The shipment rates of our partners DHL/FedEx/DBSchenker are covered. But if our additional services and material, which are added on top of partners shipping rates, are insured needs to be evaluated for each individual case (If the damage has clearly been caused by third parties, myGermany cannot be liable for the compensation of item, shipping rates partners and our services).

Please take a look here: Terms & Conditions

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