We normally put an open amount directly as credit to your account, unless otherwise discussed or requested by you. This will be reckobed up with your next transaction.
Refund / Return Concierge Orders from myGermany warehouse to Merchant:
For a return or an exchange of goods, we execute the communication with the original vendor and take care of the return (upon your request). Possible costs for return postage (for mail orders) and allowances (for myGermany), we will calculate with your already paid money; the remaining amount less 10% concierge fee will be refunded or we calculate it to open amounts.