FAQs
Helpful tools and essential information to make your international shipping experience smooth, cost-effective, and transparent.
Frequently Asked Question (FAQs)
Shop in Germany from anywhere—myGermany forwards, consolidates, and ships your purchases worldwide with ease.
What Items Can myGermany Ship That Are Normally Restricted?
myGermany is certified to handle and ship difficult-to-handle goods such as lithium batteries, alcohol, perfumes, and other consumer commodities. These items are carefully packed, declared, and shipped in accordance with international regulations via certified partners like DHL, FedEx, and UPS.
Are There Any Items myGermany Will Not Ship?
Yes, myGermany does not accept or ship items such as explosives, weapons, radioactive materials, live animals, cash, SIM cards, unapproved drugs, or goods that violate import/export laws. A full list of prohibited items is available on their website.
Can I Ship Alcohol From Germany With myGermany?
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How Does myGermany Handle Lithium Batteries And Electronics?
myGermany is certified to ship lithium batteries, whether loose or inside equipment like laptops or phones. Special packaging and declarations are required, and surcharges may apply depending on the type of battery and carrier used.
Does myGermany Ship Dangerous Goods?
Yes, myGermany is certified to ship dangerous goods according to IATA regulations via air, road, or sea. Items are screened, labeled, and declared appropriately. Customers are informed of any additional handling costs before shipment.
What Should I Do If I'm Unsure Whether My Item Is Allowed?
If you’re uncertain whether your item can be shipped, contact myGermany directly at info@myGermany.com. They will review the item, advise on any special handling requirements, and inform you about any applicable costs or restrictions.
Is Package Repacking And Consolidation Really Free With myGermany?
Yes, myGermany offers free package repacking and consolidation for Premium and Business members. Standard members get free repacking only if the incoming package is damaged. This service helps ensure item safety and can reduce shipping costs by up to 80%.
Can I Choose Which Packages To Consolidate In myGermany?
Absolutely! You can manually select which order numbers you’d like to consolidate in your myGermany account. Just make sure the total consolidated weight stays under 30kg, as this is the maximum allowed for safety and employee health. For heavier consolidations, special arrangements and fees apply.
Will I Always Save Money By Consolidating Packages?
myGermany aims to reduce shipping costs by repacking and consolidating, but cost reduction is not always guaranteed. Factors like the shape and nature of your items may limit how compact the final package can be, even with manual repacking.
Can I Keep The Original Packaging Of My Items?
Yes, but only if you request it. Otherwise, myGermany may remove the original packaging to reduce the package size and weight. This helps you save on international shipping costs, especially when multiple items are consolidated.
Does myGermany Charge Based On Volumetric Weight?
No, myGermany partners with UPS (Standard/Express) and DHL Weltpaket (Economy/Premium) to offer a no volumetric weight policy. This means you only pay for the actual kilogram weight—no hidden fees based on package dimensions.
Why Might My Final Shipping Cost Differ From The Initial Calculator Estimate?
Your final shipping cost may vary due to differences between expected and actual package dimensions, destination rules, bulky item handling, or current fuel surcharges. myGermany only provides the exact cost once your parcel is received and measured.