Contact Us!

Get in Contact with myGermany

We receive and ship packages and can be reached at the office at the following times:
Monday to Friday 8 am to 6 pm, Central European Time

Current time in Germany.

Headquarter & Warehouse:
myGermany GmbH
Nordstrasse 5, 99427 Weimar
Germany

Contact Us...

...or send us an email directly!

We can help you get the German products you always wanted!

Frequently Asked Questions

Can you buy (= buy it now) or bid for me on goods on eBay?

Bid = No.

Buy-it-now and payments for your purchase = Yes.

myGermany can not bid because of several constrains bur predominantly because of time issues. But myGermany can execute the Buy-it-now or payments for you.

Please note that eBay is a private sales platform and therefore you have no right of returning the goods. That means that myGermany also does not coordinate any return.

How much does the Concierge Service & Pick up Service cost?

Our fees are just 10% of the order value (costs min 3,00 €) for the Concierge Service and 20,00 € standard fee for the Pick up Service (if higher pick-up costs occur, we will discuss with you before executing the pick up).

Can I use discount codes?

Of course, just let us know in the description section in our Concierge Form.

Can you arrange for Pick-up Service in Germany?

Yes. We handle the whole communication, payment and pick up if demanded. Please mind that articled need to be packed by the seller. Please also note that some articles are not in condition for an international transport, myGermany will check that upfront.
We charge a 20,00 € standard fee for the Pick up Service (if higher pick-up costs occur, we will discuss with you before executing the pick up).

Any questions? Contact our Concierge Service Germany Team.

How long does an concierge or pick up order take?

Generally it is executed on the same day or takes up to two days maximum. You will be informed by email and in your customer account about every step.

What We Are Shipping?

myGermany GmbH
Nordstrasse 5
D – 99427 Weimar

CUSTOMER REVIEWS

Contact

+49 3643 776222-0
info@mygermany.com

myGermany

Tools

Help

Cooperation

Gemäß der Beratungsrichtlinie des Freistaates Thüringen erhält das Unternehmen eine Förderung für Beratungen und Prozessbegleitungen, die Strategien zum Aufbau bzw. für eine nachhaltige positive Entwicklung und Sicherung von KMU unterstützen.