Get in Contact with myGermany!
…or send us an email directly!
We receive and ship packages and can be reached at the office at the following times:
Monday to Friday 8 am to 6 pm, Central European Time
Headquarter & Warehouse:
Nordstrasse 5, 99427 Weimar
Ready to start Shopping in Germany?
Frequently Asked Questions
How much does the Concierge Service & Pick up Service cost?
Our fees are just 10% of the order value (costs min 3,00 €) for the Concierge Service and 20,00 € standard fee for the Pick up Service (if higher pick-up costs occur, we will discuss with you before executing the pick up).
My Package Arrived in your warehouse ... it is shown in my Inbox - and now?
Your parcels are now in the INBOX because they have reached our warehouse! In order to ship it, you need to put them into OUTBOX. Or you keep it stored up to 70 days for free, thus you can consolidate with other orders.
You will find all relevant information in your account, such as photos, status, condition, description, weight etc.
You want to forward?
Now you need to be active: put the items you want to get forwarded into the Outbox. Here you will be led automatically with the next steps: you can calculate the shipping fees, you can select the shipment provider and you will be asked to pay. As soon as you have completed the payment, we will initiate the shipment!
Does myGermany receive Letters for me? Can myGermany forward Letters for me?
No. myGermany does not receive or provide services for Letter & Mail Forwarding.
We will not receive, scan, forward, nor reply to requests regarding letter forwarding, e.g. letters containing information from banks, telephone cards/SIM cards, verification data, such as Google Adsense, VAT registration, or any Registration Verification Letters etc.
myGermany receives letters with articles to be forwarded (such as trading cards etc.) but will not receive letters with forbidden contents (https://mygermany.com/prohibited-items/#alcohol). Letters will not be opened unless requested differently!
Can you arrange for Pick-up Service in Germany?
Yes. We handle the whole communication, payment and pick up if demanded. Please mind that articled need to be packed by the seller. Please also note that some articles are not in condition for an international transport, myGermany will check that upfront.
We charge a 20,00 € standard fee for the Pick up Service (if higher pick-up costs occur, we will discuss with you before executing the pick up).
Any questions? Contact our Concierge Service Germany Team.
Do I have to pay Import Customs Duty & Taxes?
If you ship outside EU, these costs might occur. These costs have to be paid by you, and are not included in our services rates. Our carriers will charge you while they deliver the package to you. Please check here.
If you send to Non-EU, your goods might cause two import charges which are not covered by myGermany: