| General | |||
| STANDARD | SENSITIVE | PREMIUM | |
| Registration | 1,00 € | 1,00 € | 1,00 € |
| will be refunded after registration | will be refunded after registration | will be refunded after registration | |
| Membership | free | free | 49,00 € per month |
| Inbound | |||
| Shipment reception | free | free | free |
| Picture options * | |||
| * Generic Pictures of envelope / parcel and content | free | free | free |
| * Detailed Pictures of package items, during receiving process | 5,00 € | 5,00 € | 2,50 € |
| * Detailed Pictures of package items, when already stored in shelf | 10,00 € | 10,00 € | 5,00 € |
| * Detailed Pictures of letter content, during receipt | 2,00 € | 2,00 € | 2,00 € |
| * Detailed Pictures of letter content, when already stored in shelf | 5,00 € | 5,00 € | 5,00 € |
| Scan of parcel documents option | min. 2,00 € | min. 2,00 € | min. 2,00 € |
| such as invoice or delivery note, general per item / parcel | 1,00 € per page | 1,00 € per page | 1,00 € per page |
| Rejection of Packages (Dangerous Good, Import from Non-EU) | 20,00 € | 20,00 € | 20,00 € |
| Warehouse | |||
| Storage Time, free | 60 days | 60 days | 90days |
| after free of storage | 3,00 € per package per day, or | 3,00 € per package per day, or | 3,00 € per package per day, or |
| 150,00 € per 1 cbm (pallet) per month | 150,00 € per 1 cbm (pallet) per month | 150,00 € per 1 cbm (pallet) per month | |
| Storage Scope, free | 0,5 cbm | 0,5 cbm | 2,0 cbm |
| after exceeding the cbm | 3,00 € per package per day, or | 3,00 € per package per day, or | 3,00 € per package per day, or |
| 150,00 € per 1 cbm (pallet) per month | 150,00 € per 1 cbm (pallet) per month | 150,00 € per 1 cbm (pallet) per month | |
| Return options * | |||
| * Return shipments within Germany, caused by original sender/merchant errors | free | free | free |
| * Return shipments within Germany, caused by you | 10,00 € | 10,00 € | free |
| * Return shipments from your country to Germany | individual rates | individual rates | individual rates |
| Return prohibted and/or dangerous goods | 20,00 € | 20,00 € | 10,00 € |
| return shipments within Germany | plus return shipping rate | plus return shipping rate | plus return shipping rate |
| Discard items | free | free | free |
| Remove parts from items | 10,00 € | 10,00 € | 10,00 € |
| in order to discard or disposal for packages |
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| Consolidation & Repacking we invest up to 30min per case |
free | free | free |
| for appropriate effort, additional effort will be charged | for appropriate effort, additional effort will be charged | for appropriate effort, additional effort will be charged | |
| Storage of your Consolidations after exceeding the free storage time |
free up to 7days 3,00 € per package per day |
free up to 7days 3,00 € per package per day |
free up to 7days 3,00 € per package per day |
| Re-Consolidation | 29,00 € | 29,00 € | 10,00 € |
| Open already consolidated-orders and consolidate new | |||
| Shrinking package | free | free | free |
| Splitting package | 10,00 € | 10,00 € | 5,00 € |
| for splitting into 2 packages | |||
| Overdue notice processing | 15,00 € | 5,00 € | free |
| Outbound | |||
| Drop Shipment option | free | free | free |
| Discreet Shipment option | free | free | free |
| Pro forma invoice | free | free | free |
| Customs documents and customs handling / clearance | free | free | free |
| Customs export declaration and customs handling / clearance applicable for values > 1.000 €, per 1 customs tariff number |
20,00 € 10,00 € |
20,00 € 10,00 € |
20,00 € 10,00 € |
| Additional packaging material for fragile items option | 10,00 to 199,00 € | 10,00 to 199,00 € | 10,00 to 199,00 € |
| more than normal / average packaging material, e.g. lamps, vases etc. | |||
| Remove documents option | 1,00 € | 1,00 € | 1,00 € |
| Upload & attach documents option | 1,00 € | 1,00 € | 1,00 € |
| Keep original packaging / Ship in original shipping boxes | free | free | free |
| Remove original packaging | 5,00 € | 5,00 € | 5,00 € |
| VAT Refund Process | 40,00 € | 40,00 € | 40,00 € |
| Cancellation Fee due to disregard of our T&C | 39,00 € | 10,00 € | 5,00 € |
| Forwarding | |||
| Packages, incl. DHL, FedEx, UPS, GLS, DPD etc. fees | Shipping Cost Calculator | Shipping Cost Calculator | Shipping Cost Calculator |
| excluding import fees & duties | |||
| Transport insurance | Transport Insurance | Transport Insurance | Transport Insurance |
| Concierge | |||
| Shopping assistance with your purchase | 10% of the order value | 10% of the order value | 10% of the order value |
| costs min. 3,00 € | costs min. 3,00 € | costs min. 3,00 € | |
| Pick-up service | 20,00 € | 20,00 € | 20,00 € |
| if higher costs occur we will charge you 1:1 | if higher costs occur we will charge you 1:1 | if higher costs occur we will charge you 1:1 | |
| Package Document Scan Service | |||
| Scan, per page | 1,00 € / min. 2,00 € | 1,00 € / min. 2,00 € | 1,00 € / min. 2,00 € |
| Disposal / discard of documents | free | free | free |
| Fulfillment Service | |||
| SetUp Fee | 99,00 – 159,00 € one time | ||
| Monthly basic fee | 49,00 € per month | ||
| (can be paid yearly 499,00 €) | |||
| Receiving shipments basis fee | 20,00 € per shipment | ||
| Receiving shipments per package | 2,00 – 5,00 € per pallet | ||
| Storage pallets | 15,00 € per month | ||
| Pick&Pack | 1,00 – 5,00 € per package | ||
| Labelling | 0,30 € per package | ||
| Palletization incl. Foil | 13,00 € per pallet | ||
| Outgoing shipments basis fee | 20,00 € per shipment | ||
| Outgoing shipments | 2,00 – 5,00 € per pallet 1,00 – 2,50 € per package |
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| Working hour | 59,00 € per hour | ||
| Packaging boxes | 0,00 – 3,00 € per package | ||
| Packaging material | 0,00 – 2,50 € per package | ||
| Return handling | 10,00 € per package |
