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Frequently Asked Questions

Yes, we repack and consolidate for free. We use our own strong packaging material and 2-wavy cardboards.

myGermany generates these data. You will need to enter data such as description and value in the Expected-Box, so that myGermany can assign incoming parcels to your order. We take your data, improve and create the customs documents. Please make understandable and truthful statements to avoid any misunderstanding.

Yes. You can select these options in your account. Remove documents from incoming parcels and upload your own documents for outgoing parcels.

Yes. We handle the whole communication, payment and pick up if demanded. Please mind that articled need to be packed by the seller. Please also note that some articles are not in condition for an international transport, myGermany will check that upfront.
We charge a 20,00 € standard fee for the Pick up Service (if higher pick-up costs occur, we will discuss with you before executing the pick up).

Yes, we take pictures from each incoming parcel. At least lable and content from an upper perspective will be visible. A Detailed Pictures option is available in your account.

What We Are Shipping?

Contact Us

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my Germany logo

myGermany GmbH
Nordstrasse 5
D – 99427 Weimar


+49 3643 776222-0

Gemäß der Beratungsrichtlinie des Freistaates Thüringen erhält das Unternehmen eine Förderung für Beratungen und Prozessbegleitungen, die Strategien zum Aufbau bzw. für eine nachhaltige positive Entwicklung und Sicherung von KMU unterstützen.

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