No. When you shop online yourself, the billing address should be you actual address. If this is not possible, use our Concierge Service. 

For Freight please contact us at freight@mygermany.com!

For normal packages / standard sizes we focus on the specifications of our logistics partners as below. For precise Information please use our Shipping Cost Calculator allowing you to determine the size of the parcel. Please also refer to the units of measure for the size of girth and volumetric weight , which may apply in extreme cases.

At DHL Weltpaket Ecomony & Premium it varies from country to country. The maximum weight is between 20kg and 31.5 kg. The dimensions can usually be up to 120cm x 60cm x 60cm, the longest side must not be longer than 200cm, if one side > 60cm the other two cannot be larger than 60cm. Girth must not exceed a value of approx. 360 cm

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For DHL Express we can ship up to 1000kg, additional costs for unwieldy/non-stackable items may occur. In case your item is not stack-able DHL Express reserves the right to increase costs up to 200,00€.

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At FedEx the maximum weight is also up to 1000kg. The maximum dimensions are very generously regulated: the longest side must not exceed 302cm, girth must not exceed a value of approx. 762 cm.

Additional costs for unwieldy/non-stackable items can occur, e.g. in case your item is not stack-able FedEx Economy reserves the right to increase costs up to 99,00€.

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UPS has established specific weight and size limits for the packages that you send with all UPS services. The restrictions below only pertain to individual packages. Limits to the total weight of a single shipment is 70 kg, longest side may be maximum 270cm. Girth 300cm, from 300-400cm additional costs will arise. Shipments larger than the limits listed below will require the use of UPS Freight services or UPS Worldwide Express Freight.

Additional costs for unwieldy/non-stackable items may occur. In case your item is not stack-able DHL Express reserves the right to increase costs up to 150,00€

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DPD – For the best possible transport of your parcel within the DPD system, a number of limits must be taken into consideration. In addition to the max. weight of 31.5 kilos, the overall dimensions are important. The girth – longest side + circumference – are limited to 300 centimeters. Minimal size of parcel 10 x 15 cm.

Yes we do: https://mygermany.com/freight-forwarding

If you want us to propose rates for any cargo shipment, please provide following information to freight@mygermany.com:

– weight / dimensions of packed items?
– description of items incl. value?
– is it already sufficiently packed, or do you need any further packaging services?
– where to be picked up? detailed address?
– to where to be sent? detailed address?
– do you act as business or private?
– who handles the clearance?
– do you prefer Sea or Air?

Some merchants / sellers dont ship to forwarding or post box addresses. myGermany provides a so called home-address, which enables you to shop at each store in Germany.