PICKUP & SERVICE

myGermany takes care of the entire process:
communication, purchase & payment, pick up, packaging, export papers & shipment.

We pick up on your behalf – either with gathered trucks or if required with our dedicated driver!

1. Let us Pick-Up & Deliver to the myGermany warehouse.

We even pack & secure shipments at senders place if required.

Let us know what to be picked up at what address and if you need any additional services such as packaging services. Best is, you share the contact details of the sender / place where to be picked up. Based on your data we will propose options within 24h.

ship with containers

2. myGermany Picks-up & Ships your order directly.

myGermany provides direct international shipping services for private and business clients.

Use our PickUp-Portal – let us know what to be picked up at what address, provide us all relevant shipping information and documents, and we will pick up at your place and ship directly worldwide. You can select between several shipping methods – from Economy to Express.

Standard vs. Express Pick-Up

myGermany can pick-up packages at 20,00 EUR. Any larger items are subject to an individual quotation. We can use gathered trucks, or our own truck with a dedicated driver. 

Packages can be picked up within 2-5 days (Standard) or 1-2 days (Express).

Larger items can be picked up after arrangement. Check Standard & Express Rates here:

Concierge Plus+ Service

You need us to organize the entire process on your behalf – selection or condition evaluation, communication, negotiation, payment etc.? 

Then please use our Concierge Plus+ Service.

We will assist and advice you for your full satisfaction. Just let us know what you are looking for in our Concierge Plus+ Form.

Warehouse or Direct Delivery

We can either pick-up into our warehouse, where we check the condition or consolidate with other items, or prepare it adequately for the international journey.

Or we can organize the pick up and direct delivery to you. Therefore, we need to make sure the shipment is secured and packed adequately.

Please contact us at freight@mygermany.com 

Our own vehicle fleet consisting of transporter and trailer​

With our new Concierge Pick-Up Service, an own driver incl. vehicle fleet consisting of transporter and trailer, we are able to take up complicated requests. Whether the collection of a special racing bike including payment on site or a jet ski with subsequent delivery directly to Mallorca, we can now carry out any extravagant order. 



We can help you get the German products you always wanted!

Frequently Asked Questions

We can pick up unpacked goods all over Germany & EU. Based on the size of your items, we can either send sub-service providers or our own our driver, who will pick-up and transport your items secured and insured (max. 10,00 EUR per kilogram / 8,33 SDR; max. 500,00 EUR; no insurance of used goods).
For details please contact us or initiate a Pick-Up-Order in your account. We will get in touch with you (and sender) to discuss the options and costs!

Bid = No.

Buy-it-now and payments for your purchase = Yes.

myGermany can not bid because of several constrains bur predominantly because of time issues. But myGermany can execute the Buy-it-now or payments for you.

Please note that eBay is a private sales platform and therefore you have no right of returning the goods. That means that myGermany also does not coordinate any return.

Our fees are just 10% of the order value (costs min 3,00 €) for the Concierge Service and 20,00 € standard fee for the Pick up Service (if higher pick-up costs occur, we will discuss with you before executing the pick up).
Of course, just let us know in the description section in our Concierge Form.

Yes. We handle the whole communication, payment and pick up if demanded. Please mind that articled need to be packed by the seller. Please also note that some articles are not in condition for an international transport, myGermany will check that upfront.
We charge a 20,00 € standard fee for the Pick up Service (if higher pick-up costs occur, we will discuss with you before executing the pick up).

Any questions? Contact our Concierge Service Germany Team.

Generally it is executed on the same day or takes up to two days maximum. You will be informed by email and in your customer account about every step.

For EU customers we charge 19% VAT.

For Non-EU customers we can purchase/sell without 19%VAT. Please let us know in the Concierge Form that we can purchase/sell without VAT.

1. myGermany picks up your purchases and delivers into myGermany warehouse.

We even pack/secure shipments at senders place if required.

Let us know what to be picked up at what address and if you need any additional services such as packaging services. Best is, you share the contact details of the sender / place where to be picked up. Based on your data we will propose options within 24h.

Contact Us
To Warehouse

containers in a ship

2. Let us pick up and ship your orders directly.

myGermany provides direct international shipping services for private and business clients.

Use our PickUp-Portal – let us know what to be picked up at what address, provide us all relevant shipping information and documents, and we will pick up at your place and ship directly worldwide. You can select between several shipping methods – from Economy to Express.

1. myGermany picks up your purchases and delivers into myGermany warehouse.

We even pack/secure shipments at senders place if required.

Let us know what to be picked up at what address and if you need any additional services such as packaging services. Best is, you share the contact details of the sender / place where to be picked up. Based on your data we will propose options within 24h.

Contact Us
To Warehouse

containers in a ship

2. Let us pick up and ship your orders directly.

myGermany provides direct international shipping services for private and business clients.

Use our PickUp-Portal – let us know what to be picked up at what address, provide us all relevant shipping information and documents, and we will pick up at your place and ship directly worldwide. You can select between several shipping methods – from Economy to Express.

What can myGermany Pick-Up?

Contact our Freight Agents to get a quote!


my Germany logo
my Germany logo