myGermany Privacy Policy

Privacy Policy

1. General Information

Your personal data (registration data, details concerning your order placements etc.) will be stored by myGermany and treated in accordance with the General Data Protection Regulation (GDPR/DSGVO) (Regulation (EU) 2016/679), May 2016.

As you have agreed to our Terms&Condition, you accept our privacy policy too.

myGermany respects the security and data privacy of their customers and will never sell or disclose personal customer data such as names or addresses and other related information for advertising purposes or the like. We use 3rd party vendor re-markting tools sch as Google Adwords, wherefore eMail addresses will be used, only.

We consider it important, that our customers know what happens to their data. Below you´ll find an overview of which data are collected by us and for which purposes they will be used for.

2. Customer Data Legal Justification for Storage and Use

As it is necessary for performance of our work (using your address for shipments, collecting payments etc.) we will store your data.

All customer data provided in the registration process will be stored by myGermany, and encrypted and protected against destruction, loss, unauthorised access, or inappropriate use. For this reason, we have teamed up with our cooperation partner HostEurope, whose colocation centre ranks among the largest and most secure ones in Germany.

3. Collection & Use of Customer Data

myGermany guarantees to store only such customer data, which are considered important with respect to the handling of the respective processes.

For what purposes are the customer data used by myGermany?

  • CUSTOMER COMMUNICATION – Communication with our customers, Customer support, and internal email markting. Programs intern: Thunderbird, extern: WP Newsletter and LiveChat. Used data: names and eMail addresses
  • CUSTOMER DATA USAGE MANAGEMENT – Regsitration, Authentication, Customer Account Processes. Our System: LifeRay hosted at HostEurope in Europe/Germany and Luxembourg. Used data: all data stored in your account such as name, address, contact data and our order details
  • OUR WORK – Check and inspection of incoming shipments. Used data: all data stored in your account such as name, address, contact data and our order details
  • ACCOUNTANCY – Used external program: Datev. Used data: names and address
  • CONCIERGE – Placing orders on behalf of customers (concierge service). Used data: your surename
  • ANALYTICS – For statistic purposes we use anonymized data only
  • PAYMENTS – For transactions specific data will be submitted to secure 3rd party payment providers, such as Paypal, WireCard, AliPay, UnionPay etc. Used data for complicance checks only are transaction relevant data only, these data are submitted by the payment provider only, myGermany does not ask/store your complete payment data.

All personal customer data stored by myGermany are shown in your customer account.

E-mail addresses will be used for direct communication with our customers and re-marketing, only. This includes the welcome e-mail sent to you upon your signup, messages in the event of incoming or forwarded shipments, announcements made by myGermany to inform you about news or changes, and re-marketing activities.

eMail Re-Marketing: We also uses 3rd party vendor re-marketing tracking cookies, including the Google Adwords tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google Content Network (GCN). As always we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other 3rd party remarketing system.

myGermany will never disclose, sell, lease or pass on personal customer data to external companies or vendors. Exemption applies to our carriage service providers and online payment partners that require your customer data for the performance of their services. Furthermore, myGermany reserves the right to disclose customer data to official authorities in cases of criminal prosecution.

Apart from that, myGermany reserves the right to reject, delete, or make adjustments with respect to the information and data provided by customers.

3.1. Information from Social Networking Sites

Our Site includes interfaces that allow you to connect with social networking sites (each a “SNS”). If you connect to a SNS through our Site you authorise us to access, use and store the information that you agreed the SNS could provide to us based on your settings on that SNS. We will access, use and store that information in accordance with this Notice. You can revoke our access to the information you provide in this way at any time by amending the appropriate settings from within your account settings on the applicable SNS.

3.2. Information we get from others

We do not purchase data about you from other individuals or organizations.

We may combine other publicly available information, such as that provided by business networking sites and databases, information related to the organization for which you work and personal interests and skill sets, with the personal information that you provide to us through our Services.

We also may obtain information from those in the myGermany network such as our event organizers, contractors, and local representatives who have agreed to a relationship with us in order to deliver our Services. This may include information about potential interest in our programs, company and individual progress, interest in local events, and attendance at other similar events.

3.3. Information automatically collected

We may automatically log information about you and your computer or mobile device when you access our Site. For example, we may log your computer or mobile device operating system name and version, manufacturer and model, browser type, browser language, screen resolution, the website you visited before browsing to our Site, pages you viewed, how long you spent on a page, access times and information about your use of and actions on our Site. We collect this information about you using cookies. Please refer to the Cookies section below for more details.

3.4. Changes to your personal information

It is important that the personal information we hold about you is accurate and current. Please let us know if your personal information changes during your relationship with us by updating your registration profile or emailing us at

3.5. Cookies

The third-party vendors, including Google, whose services we use – will place cookies on web browsers in order to serve ads based on past visits to our website. – Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website. This allows us to make special offers and continue to market our services to those who have shown interest in our service.

What are cookies?
We may collect information using “cookies.” Cookies are small data files stored on the hard drive of your computer or mobile device by a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience on our Site.
We use two broad categories of cookies: (1) first party cookies, served directly by us to your computer or mobile device, which we use to recognize your computer or mobile device when it revisits our Site; and (2) third party cookies, which are served by service providers on our Site, and can be used by such service providers to recognise your computer or mobile device when it visits other websites.

Cookies we use:
Our Site uses the following types of cookies for the purposes set out below:

Type of cookie


Essential Cookies

These cookies are essential to provide you with services available through our Site and to enable you to use some of its features. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.

Analytics and Performance Cookies

These cookies are used to collect information about traffic to our Site and how users use our Site. The information gathered may include the number of visitors to our Site, the websites that referred them to our Site, the pages they visited on our Site, what time of day they visited our Site, whether they have visited our Site before, and other similar information.  We use this information to help operate our Site more efficiently, to gather broad demographic information and to monitor the level of activity on our Site.

We use Google Analytics for this purpose. Google Analytics uses its own cookies. It is only used to improve how our Site works. You can find out more information about Google Analytics cookies here and about how Google protects your data here.  You can prevent the use of Google Analytics relating to your use of our Site by downloading and installing the browser plugin available here.

Social Media Cookies

These cookies are used when you share information using a social media sharing button or “like” button on our Site or you link your account or engage with our content on or through a social networking website such as Facebook or Twitter. The social network will record that you have done this.


Disabling cookies:
You can typically remove or reject cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the “settings,” “help” “tools” or “edit” facility). Many browsers are set to accept cookies until you change your settings.
Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit
If you do not accept our cookies, you may experience some inconvenience in your use of our Site. For example, we may not be able to recognize your computer or mobile device and you may need to log in every time you visit our Site.

Pixel tags:
We may also use pixel tags (which are also known as web beacons and clear GIFs) on our Site to track the actions of users on our Site. Unlike cookies, which are stored on the hard drive of your computer or mobile device by a website, pixel tags are embedded invisibly on webpages. Pixel tags measure the success of our marketing campaigns and compile statistics about usage of the Site, so that we can manage our content more effectively. The information we collect using pixel tags is not linked to our users’ personal information.

Do Not Track Signals:
Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to do not track signals. To find out more about “Do Not Track,” please visit

4. Access to Customer Data

Who can see or access my personal customer data?

  • All of those staff members of myGermany, who are trained in the processing and handling of data subject to privacy protection laws.
  • Our board of management  (in exceptional cases)
  • Our carriage service providers are provided only with such data necessary for the fulfilment of customer orders, which excludes the disclosure of E-mail addresses or telephone numbers.
  • Our online payment partners are provided only with order-related data, enabling them to verify and carry out the payment process
  • Compliance with Laws and Law Enforcement; Protection and Safety. myGermany may disclose information about you to government or law enforcement officials or private parties as required by law, and disclose and use such information as we believe necessary or appropriate to (a) comply with applicable laws and lawful requests and legal process, such as to respond to subpoenas or requests from government authorities; (b) enforce the terms and conditions that govern the Services; (d) protect our rights, privacy, safety or property, and/or that of you or others; and (e) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.
  • Business Transfers. We may sell, transfer or otherwise share some or all of its business or assets, including your personal information, in connection with a business deal (or potential business deal) such as a merger, consolidation, acquisition, reorganization or sale of assets or in the event of bankruptcy, in which case we will make reasonable efforts to require the recipient to honor this Privacy Policy.

5. Customer Rights

The consent to use and store personal customer data is optional and, hence, not mandatory. However, the customer´s refusal of consent regarding the use and storage of their data entails the refusal on part of myGermany to provide any services or forward shipments to customers.

myGermany will always be at your disposal for all your queries or concerns related to the German Act of Data Privacy, such as:

  • Detailed information on the use of your data
  • Request for a copy of the personal data provided by you in your customer profile
  • Request for updates or adjustments regarding your data
  • Withdrawal of your consent to disclose your data to carriage service providers and online payment partners.

​Moreover, upon your request, we will delete your data from your our servers at any time. The contact details of the competent department are stated below:

myGermany GmbH
Nordstrasse 5
GER-99427 Weimar

6. Your Choices

Access, Update, Correct or Delete Your Information:
 All account holders may review, update, correct or delete the personal information in their registration profile by logging into their account. You may also contact us at to accomplish the foregoing or if you have additional requests or questions.

Deletion of your data:
Due to our obligation regarding the applicable tax provisions, the immediate deletion of customer data is usually not possible, unless explicitly requested by the customer. As a general rule, customer data are deleted after a period of three months at the latest as this is the period required for the storage of data, unless we are obligated by law to store the data for a longer period.

The termination of the contractual relationship doesn´t diminish the right of the customer to have his profile data adjusted or deleted at any time.

Email communications:

You may opt out of newsletters and marketing-related emails by following the unsubscribe instructions on a link at the bottom of each such email, or by contacting us at You may continue to receive service-related and other non-marketing emails.

Withdrawing consent:
 If you gave us consent to use your personal information, but wish to update or delete it, please contact us at

Choosing not to share your personal information:
 Where we are required by law to collect your personal information, or where we need your personal information in order to provide the Services to you, if you do not provide this information when requested (or you later ask to delete it), we may not be able to provide you with the Services and may need to close your account. We will tell you what information you must provide to receive the Services by designating it as required in the Services or through other appropriate means.

Uninstalling our applications:
 You can stop all collection of information by the Application(s) by uninstalling the Application(s). You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.

7. Information on User Behaviour

Every access to our homepage is logged. These data are not person-related – hence, myGermany cannot trace back, what kind of data are called up by which user.

The IP-address of the computer used to call up our homepage is not stored. Therefore, the generation of person-related user profiles is not possible.

The data are used for statistic surveys serving internal purposes of myGermany. Above-mentioned surveys are, by no means, linked with customer data.
The survey or evaluation of said data is conducted by myGermany. This excludes the disclosure of data towards third parties.

8. Data Privacy & Security

myGermany handles your data though a managed and passord-protected access controll, and guarantees for a secure, encrypted data transmission using SSL (Secure Socket Layer). All individual order details such as the name or address of the customer, and product specifications are transmitted in an encrypted way and stored on a server which is protected against unauthorised access. We are committed to provide our customers with the highest level of security. Therefore we cooperate only with certified payment service providers that meet our high requirements especially   regarding the data transmission involving payments made by debit- or credit cards. myGermany will never store any information or date with respect to your debit or credit card. However, the responsibility with respect to the security of the browser used rests with the customer.

9. Data Breaches

Any personal data breaches which would significantly harm individuals will be reported within 72 hours to the German Information Commissioner’s Office in Bonn (Die Bundesbeauftragte für den Datenschutz und die Informationsfreiheit).

10. Final Provisions and Subject Access Requests (DPO)

myGermany reserves the right to make amendments or updates of this data privacy agreement. In such an event, myGermany will directly inform their customers and publish an update on their homepage in a timely manner.

Please don´t hesitate to address your queries or complaints concerning data privacy to myGermany at any time under:

DPO Data Protection Officer
myGermany GmbH
Nordstrasse 5
GER-99427 Weimar