by tschwarz | Jun 29, 2023
You can either cancel the whole order or just the one item that is not available. For that, you need to already specify during the order process (i.e. when completing the Concierge form), which of these two options you choose (the whole order or just the unavailable...
by tschwarz | Jun 29, 2023
Paid too much – We will credit it up with your following bill. That means you will pay this amount less. Paid too little – we will send a request for payment for the outstanding amount with your next bill.
by tschwarz | Jun 29, 2023
If the Concierge purchases/pays on your behalf, the goods cannot be sent directly to you and have to be sent to our warehouse before you can forward (due to legal and liability reasons). If the Concierge executes a pick-up of goods you have already directly...
by tschwarz | Jun 29, 2023
When you have completed the Concierge service form, it is forwarded to our staff who will execute the order, Usually on the same day, sometimes within 24-48 hours. If there are a lot of orders, it may take up to two days. Please have in mind that orders at vinted and...
by tschwarz | Jun 29, 2023
You pay directly after you submitted the Concierge Form to us. The fee of 10% will be added automatically, a minimum of 3,00 €, and for eBay Kleinanzeigen a minimum of 5,00 € apply. Our Concierge Plus+ will charge a minimum of 15%. To start a Concierge Plus+ order you...
