by tschwarz | Jun 29, 2023
You can either cancel the whole order or just the one item that is not available. For that you need to already specify during the order process (ie when completing the Concierge form), which of these two options you choose (the whole order or just the unavailable item...
by tschwarz | Jun 29, 2023
Paid too much – we will reckon it up with your following bill. That means you will pay this amount less. Paid too little – we will send a request for payment for the outstanding amount with your next bill.
by tschwarz | Jun 29, 2023
If the Concierge purchases/pays on your behalf, the goods cannot be sent directly to you and have te be sent to our warehouse before you can forward (due to legal and liability reasons). If Concierge executes a pick-up of goods you have already directly...
by tschwarz | Jun 29, 2023
When you have completed the Concierge Service form, it is forwarded to our staff who execute the order, usually at the same day, sometimes 24-48h. If there are a lot of orders, it may take up to two days. You are informed by email and in your customer account via the...
by tschwarz | Jun 29, 2023
You pay directly after you submitted the Concierge-Form to us. Fees: 10% will automatically be added, minimum 3,00 € and for eBay Kleinanzeigen min. 10,00 €. Our Concierge Plus+ will charge minimum 15% fee. To start a Concierge Plus+ order you are asked to pay 29,00 €...
