How Does Concierge Service Work in Shopping?

From curating tailored recommendations to assisting with every step of the shopping process, concierge services have emerged as a pinnacle of modern shopping.
This article dives deeper into the fascinating world of Concierge Service in shopping, unraveling its mechanics and shedding light on how it has become a game-changer in enhancing the overall shopping experience.


Concierge Services

What is a Concierge Shopping Service?

A shopping concierge is like having a helper who buys things for you. This helper can make shopping easier and faster. They can also help when you have problems buying things from other countries.

For example, let’s say you want to buy something from a website in another country, but you live somewhere else. You can purchase it online, but the shipping cost can go very high. Or sometimes, the website does not allow payment if you’re not in the same country.

An online shopping concierge can help you buy the item and often find a cheaper way to ship it to you too.

Benefits of Shopping With Concierge Services

Concierge services make your life smoother and ensure you’re completely satisfied with the results. Here are the key advantages of accessing a concierge service:

  • Saves time
  • Reliable shopping source
  • Exclusive privileges and complimentary benefits
  • Exclusive access
  • Emergency assistance

What are the Steps to Get Pickup Concierge Services?

Getting concierge services for business typically involves several steps, depending on the type of services you’re looking for and the specific concierge provider you’re engaging with. Here’s a general outline of the steps you might take to get concierge services:

1. Determine Your Needs: Define what kind of assistance you require. Being clear can help you find a suitable concierge service.

2. Research Concierge Providers: Try searching for a reputable concierge service provider. You can read online reviews, and check out their website to get surety.

3. Contact the Provider: Reach out to the concierge service provider you feel is a suitable fit through their website, email, or phone number. Then discuss your requirements, preferences, and any other important detail related to the services you need.

4. Initial Consultation: Many concierge providers offer an initial consultation, either in person, over the phone, or through video conferencing. This is an opportunity for you to discuss your needs in more detail and for the provider to explain their services, pricing structure, and how they can assist you.

5. Payment: Once the service agreement is finalized, you’ll typically need to make the required payment according to the agreed-upon terms. Some providers ask for an upfront deposit, while others opt for different payment schedules.

6. Service Delivery: The concierge provider will start delivering the agreed-upon services according to the timeline and specifics outlined in the service agreement.

7. Communication: Throughout the service delivery, maintaining clear and open communication with your concierge service provider is essential. If there are any changes, updates, or new requirements, make sure to communicate them promptly.

Please note that these are general steps that may vary depending on the concierge provider and the kind of services you seek.

How Can I Get Concierge Service from Germany?

If you’re looking for personalized shopping assistance in Germany, myGermany is here to help. Our concierge service handles everything from placing the order to buying the items, picking them up, and making the payment.

Just tell us what you want us to buy for you through our concierge form, and we process the order within 24 hours.

How much do Pickup Services from Germany Cost?

If you have a clear idea of what you want then instruct myGermany to make the purchase on your behalf, your cost will be 10% of the item’s price.

However, if you’re not exactly sure about what you’re looking for and need personalized assistance, our Concierge Plus+ service is available to help. With this service, your cost will be 15% of the purchase value.

We’ll provide guidance and advice to ensure you’re completely satisfied. Just share your requirements with us using our concierge plus+ form.

Taxes on Buy for Me Services from myGermany

For transactions within the EU, a 19% VAT is applicable. However, if the services are provided outside the EU, such as for Non-EU customers, no VAT is charged on our services. This means that myGermany can handle product purchases for Non-EU customers without applying the 19% VAT.


We trust that this article has addressed any inquiries you had about concierge services for retail shopping and many other things.

In case you’re considering shopping in Germany, your search ends with myGermany. We offer top-notch concierge, packaging, and shipping services so that you can enjoy your shopping experience with us.

FAQ | Frequently Asked Questions

Can myGermany Pick-Up unpacked items in Germany & Pack it for international shipment?

Yes. We can pick up unpacked items with our dedicated driver. If your items are already packed (crates, pallets), we can use gathered trucks, which will be more cost effective. We can either ship directly to you, or get it into our warehouse where we check packaging and import/export conditions. We do pack, secure and support with export and customs formalities.

Can myGermany ship via Air, Sea, Road or Rail?

Yes. We do collaborate with several carriers and are able to provide you different shipping options via Air, Sea or Road. Best is to have the items in our warehouse where we understand packaging and export conditions in order to quote the international shipment.

What kind of information does myGermany need for a Quotation?

You may please elaborate on:– please provide commercial invoice or any proof of value (eg. screenshot of ebay etc.)
– weight / dimensions of packed items?
– description of items incl. value?
– is it already sufficiently packed, or do you need any further packaging services?
– is it stack-able?
– where to be picked up? Pick-up address?
– to where to be sent? Delivery address? port or your address?
– do you have unloading equipment at your place?
– who takes care for the customs clearance? Your broker or myGermany?
– who/how will be charged for the customs processes?
– are you acting as business or private
– do you prefer sea or air?

Can myGermany handle the entire Pick-up process in Germany?

Yes. We handle the whole communication, payment and pick up if demanded. Please mind that articled need to be packed by the seller. Please also note that some articles are not in condition for an international transport, myGermany will check that upfront.We charge a 20,00 € standard fee for the Pick up Service (if higher pick-up costs occur, we will discuss with you before executing the pick up).

How do Freight Forwarding Services work?

myGermany can pick up your goods, consolidate them, pack them (e.g. build wooden crates or sea crates), prepare the shipping documents and then ship them via sea, air, rail or road.

We have a warehouse with ramp, forklift, high shelves and our employed carpenters can build packaging with ISSP certified wood.

Once we have the goods in our warehouse, we will discuss the packing and shipping options with you. Most of the time we still need to define or involve the customs agent in the receiving country. Once we agree, we find the appropriate aircraft or ships and book your goods onto them. You pay and advance and we initiate and control the shipment.

Taxes and customs duties in the receiving country are to be paid by you.

What are the Different Modes of freight transportation used?

We use Air, Road, Rail and Sea.
We collaborate with large carrier and cargo companies in order to find the perfect shipping option for you!

What Types of Cargo can be shipped through freight forwarding?

Almost everything which can legally be sent, please check here allowed goods.
And here some samples.

How are freight Rates Calculated?

If we ship by air, it is faster than by ship, but it is also more expensive. Basically, the farther away and heavier/larger the goods, the more expensive the shipping.

The freight shipping rate can be composed of the following components:

– Collection of packed or unpacked goods in Germany to our warehouse
– Packing material and packing costs
– Preparation of shipping documents (export documents or certificates, customs tariff number determination, export declaration, etc.)
– Carrier freight rate
– Import clearance in receiving country
– Delivery in the receiving country

Do freight forwarders provide Customs Clearance Services?

Yes. We provide Export and Import Clearance Serices. We generate the export papers and also link you to customs brokers in your country, if needed.

Please check our Customs Clearance Services or Contact us.

What Documentation is required for freight forwarding?

We need
–  packaging list
– commercial or pro forma invoice
– eventually export declaration
– eventually export and import certificated (e.g. certificate of origin)
– eventually master safety data sheet (MSDS)
– eventually dangerous goods

myGermany will support / generate all of these.

Can I Track my cargo during transit?

Yes, wether send via Air, Sea, Rail or Street. We provide for all Tracking IDs.

What happens if there are Delays or Disruptions in the shipment?

If carriers face any issues, myGermany is informed and will handle it. Whatever is needed, we support to create, procure or submit it.

Delays will be actively communicated to you.

Are there any Additional Fees or Surcharges to be aware of?

Well, this depends on many factors. Normally, the most common charges to be considered (which cannot be predicted or charged by myGermany) are:

– Import Duty (defined by your customs based on the content and value (customs tariff numbers))
– Import Tax, Value Added Tax (your country has a fix value added tax)

If any customs checks or delays caused by external factors happen, additional costs may occur. myGermany will support the entire supply chain on order to avoid that.

How can I Insure my cargo during transportation?

We can insure new items easily against damages and loss, it will be an additional cost.
Used items can be insured for loss only.

The insurance value is linked to the export value and cannot be higher than the export value.

Please contact us for details.

Can I consolidate Multiple Shipments into one Freight Container?

Yes you can. We gather your items here in our warehouse, store it until we have all things here to be shipped, and can consolidate/prepare/secure it in pallets, crates or containers to be shipped to you.

What Safety Measures are taken to Protect my cargo?

We have been working in the freight business since 2012 and employ freight packing specialists as well as carpenters to build sea chests.

We have shipped many things safely packed and demonstrably well kept, from antique old grandfather clocks, to pallets with glass vases, to entire kitchens and cars.

We use lashing straps, styrofoam, sea chests, inflatable container bags, hammer & nail to secure your goods.

Check here a few examples.

How do I file a Claim for lost or Damaged Cargo?

You contact us and we do coordinate or submit the claim to the carrier.
Please check here.

Can I schedule Specific Delivery times for my Freight?

Yes you can. Please contact us.

Do freight forwarders offer Warehousing & Distribution services?

Yes, we do.
Check our Warehouse Services.
Check our Fulfillment Services.

What are the typical Transit Times for different Shipping Routes?

If we ship by air, it is faster than by ship, but it is also more expensive. Basically, the farther away and heavier/larger the goods, the more expensive the shipping.

We work with DHL, DSV, DBSchenker, FedEx, UPS etc. and can often access standard routes for air and sea, which are accordingly cheap.

Basically: SEA / AIR / STREET
North America West Coast 30-40d / 2-8d / na
South America East Coast 20d / 2-9d / na
Europe 5-10d / 2-5d / 2-9d
Africa 20d / 4-12d / na
Asia 30-40d / 4-12d / na
Australia 27-35d / 4-8d / na

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