by tschwarz | Jun 29, 2023
📦 How do I file a claim for loss or damage? Claims for loss, damage, or delay must be reported within 7 days of delivery. Please email all required details in one message to [email protected]. Include the following: Description of the item and the damage Value of...
by tschwarz | Jun 29, 2023
You’ll receive an email notification as soon as your parcel arrives at our facility. The delivery status will also be updated in your myGermany account. If you’ve submitted a “New Delivery” in advance, we’ll inspect the parcel for visible damage and check if it meets...
by tschwarz | Jun 29, 2023
Our team is available Monday to Friday, from 08:00 AM to 04:00 PM (CET). We’re closed on weekends and German public holidays. 👉 Check the current time in Germany
by tschwarz | Jun 29, 2023
We’re happy to assist you in English or German. If you’re more comfortable in another language, we kindly recommend using a translation tool like Google Translate to help bridge the gap.
by tschwarz | Jun 29, 2023
We’re here to help — just choose the option that suits you best: 💬 Live Chat: Available Monday to Friday, 08:30–15:30 (EST) 📧 Email: [email protected] — We usually respond within 24 hours 📲 Phone: We’re not available for direct calls at the moment, but we’re...
