by tschwarz | Jun 29, 2023
All claims (loss or damage) must be communicated within 14 days after receipt. We fully support you, actually we prepare the claim form for you. Loss, damage and delay claims can be made via eMail, claims@mygermany.com. Please mind, if you notice a damage, take...
by tschwarz | Jun 29, 2023
We will send an email and your status will change in your customer account. We also inspect incoming goods for damage and if they meet your expectations (if you have entered a New Delivery). Learn more: German Shipping Address & Package Forwarding Services...
by tschwarz | Jun 29, 2023
We are in the office from Monday to Friday, 08:00 am to 04:00 pm German time, CET. Check current German time
by tschwarz | Jun 29, 2023
We prefer to serve you in English and German language.
by tschwarz | Jun 29, 2023
At the moment, you cannot call us as we are still a small team, but we will call you. Please leave a message or send or use our Live-Chat. Live-Chat: normally online 24/7 – here you speak to remote agents which can handle high level request. eMail:...
