by tschwarz | Jun 29, 2023
All claims (loss or damage) must be communicated within 7 days after receipt. We fully support you! We have attached the claim form for you. Loss, damage, and delay claims can be submitted via email, at [email protected]. If you notice damage, take pictures of the...
by tschwarz | Jun 29, 2023
We will send you an email for your notice. Also the status of the package will change in your customer account. We also inspect incoming goods for damage and if they meet your expectations (if you have entered a “New Delivery” using your myGermany...
by tschwarz | Jun 29, 2023
Our office hours are from Monday to Friday, 08:00 am to 04:00 pm German time, CET. Check the current German time.
by tschwarz | Jun 29, 2023
We prefer to serve you in English or German – If you’re not familiar with one of these languages we kindly invite you to use Google Translator.
by tschwarz | Jun 29, 2023
Please familiarize yourself with our provided contact information – We’re here to assist you! Live-Chat: Available during our business hours from Monday to Friday between 08:30 and 15:30 EST. Email: [email protected] – Will be answered within 24...
