Yes, you can. As long as we have not placed your order, you can edit or cancel the Concierge order.
You can cancel your order by opening your myGermany account at section myOrders in the Concierge Box. Fees already paid will be refunded 100% as long as we have not been active! Once we have placed the order, started discussion on add ups, or initiated the pick-up (usually one to two days after you have sent the form to us), a change or a cancellation is no longer possible.
myGermany purchases as a company from the retailer for you. According to German law, companies have no legal right to return the goods. As a customer, you do not automatically have a right to return. But many retailers let us return anyway so that we can enable our customers to return them. We have to decide the return option on a case-by-case basis for each retailer. In cases, where retailers allow us to return, you can have the goods returned to the vendor up to 14 days after receipt by myGermany once they have been received in our warehouse. This option can also be found on your account in myOrders in the Inbox. For this service we charge a processing fee of € 10,00. The Concierge Fee of 10% is not refundable.