When you have completed the Concierge service form, it is forwarded to our staff who will execute the order, Usually on the same day, sometimes within 24-48 hours. If there are a lot of orders, it may take up to two days.
Please have in mind that orders at vinted and Kleinanzeigen may take longer as we have to communicate a lot with the sellers.
You are informed by email and in your customer account via the status messages.
Please note that we cannot predict the delivery time, because often sellers provide tracking IDs only sometime after our order. Thus, it is hard to track for us. If we have not received the items 14 days after we have ordered, we automatically will notified by our system and we will actively contact the seller.