myGermany: Your Partner for VAT Support and Refunds
VAT stands for Value Added Tax. It is a type of consumption tax that is placed on a product whenever value is added at each stage of the supply chain, from production to the point of sale. VAT is collected by businesses on behalf of the government and is ultimately paid by the end consumer. It is a common form of taxation used in many countries around the world.
Why Choose myGermany?
myGermany supports private and business clients in VAT issues; and can support Non-EU customers or EU business customers to get VAT Refund:
If you require a VAT refund or VAT free purchase form Germany (19% German VAT), there are certain options: If a customer has already purchased from the German seller himself, only the seller can refund VAT. myGermany and no German agent can do a VAT refund. But myGermany will support me to get a VAT refund. The German seller requires a proof of export, a document called customs declaration (MRN/ATLAS). For shipments valued below 1000 EUR, myGermany doesn’t prepare such documents as per default, because it is not required by customs. For each shipment leaving the EU worth more than 1000 EUR, myGermany automatically generates the customs declaration document (MRN), which entitles Japanese importers to receive VAT refund.
This needs to happen before shipments are sent!
If a customer has already sent with us, and requests the VAT refund after shipment only, myGermany can also support by drafting another document called “Bescheinigung für Unmsatzsteuerzwecke”. All can be done only after shipments have been received in destination country. Documents have to be presented to the seller, who is entitled but not obliged to refund VAT.
Be aware: Refunding VAT is optional, which means the merchant has the authority to say No. If he agrees, we will provide 2-3 weeks after delivery the papers / proof of the customs that we really exported the item outside of the EU! Along with a small letter of yours he will refund the VAT to you….
The easiest way is using our Concierge Service: We will buy it in our name (myGermany) as purchaser and act as seller for customers – thus we can sell it without 19% VAT. Please mind that this applies to Non-EU customers only! We take a fee of up to 10%.
Please mind that we cannot and will not change the value of shipments for customs purposes!
If you have already purchased at merchant and want myGermany to return VAT afterwards, we may be able to help, but allow us to take a VAT refund processing fee of 40 EUR.
Do I have To Pay Import Customs Duty & Taxes?
If you ship outside the EU, these costs might occur. These costs have to be paid by you and are not included in our service rates. Our carriers will charge you while they deliver the package to you. Please check here.
If you send to EU, you don’t have to pay it.
If you send to Non-EU, your goods might cause two import charges which are not covered by myGermany:
- Import Duty: Customs will derive these based on value and content.
- Import Tax: You might pay the VAT for your country.
The above-mentioned fees cannot be quoted/told by myGermany as your country customs will do the calculation. Customs collaborates with our shipping carriers. If charges occur, the shipping carriers will contact you and ask you to pay these.
Some goods with low value are free, they can be imported without any fees. Please check the “de minimis value” details with your customs (they are regularly changing).
FAQ | Frequently Asked Questions
Can your concierge purchase/sell without VAT? Can I save 19% VAT?
For EU customers we need to charge the Germany VAT , which is 19 percent.
Non-EU customers can save 19%.
For Non-EU customers we can purchase/sell without 19% VAT.
Please let us know in the Concierge Form that we can purchase/sell without VAT.
Use our form and enter the article value without 19% VAT.
Can you Buy (Buy it now) or Bid for me on goods on eBay?
Bid = No.
Buy-it-now and payments for your purchase = Yes.
myGermany can not bid because of several constrains bur predominantly because of time issues. But myGermany can execute the Buy-it-now or payments for you.Please note that eBay is a private sales platform and therefore you have no right of returning the goods. That means that myGermany also does not coordinate any return.
How much does the Concierge Service & Pick up Service cost?
Our fees are just 10% of the order value (costs min 3,00 €) for the Concierge Service and 20,00 € standard fee for the Pick up Service (if higher pick-up costs occur, we will discuss with you before executing the pick up).
Can I use Discount Codes?
Of course, just let us know in the description section in our Concierge Form.
Can you arrange for Pick-up Service in Germany?
Yes. We handle the whole communication, payment and pick up if demanded. Please mind that articled need to be packed by the seller. Please also note that some articles are not in condition for an international transport, myGermany will check that upfront.
We charge a 20,00 € standard fee for the Pick up Service (if higher pick-up costs occur, we will discuss with you before executing the pick up).
Any questions? Contact our Concierge Service Germany Team.
How Long does a Concierge or pick-up order take?
Generally it is executed on the same day or takes up to two days maximum. You will be informed by email and in your customer account about every step.
