What to Do Next after I ordered at the German onlinestore?

Once you have placed the order to the original seller, let us know which goods you are expecting. Thus way we can check incoming goods against your order. For this please access your Expected Order Box and enter the details by clicking “Add new delivery”....

Can I send a return stored at myGermany warehouse?

If a consignment of goods is found to be defective caused by the original vendor, such as incorrectly transmitted or damaged goods, you can request the return of the goods to the original vendor within a period of 14 days after receipt of the goods by myGermany. This...

What phone number can I specify when I order myself?

Often German onlinestores ask for a valid German phone number. You should enter your own. If this is not accepted, use our number: (international format) +49 (0)3643-8780131 (national format) 03643-8780131 It is a working myGermany number but will not be picked...