If your incoming packages were not delivered to our German warehouse address but to a German pick-up station, unfortunately, we cannot pick them up on your behalf. German law requires the recipient in person for such a pickup. We have tried it often, and invested hours and manpower without success. Please get in touch with the sender in that case and please refrain from sending us email requests to pick up. We cannot help (although we want to) and will not reply to your emails.