Non-Stackable. Advantages and Disadvantages.

Packages are often stacked on top of each other in trucks and planes. This poses a risk of damage to the packages and their contents. However, it is possible to declare packages as “non-stackable” and thus minimize this risk. myGermany will evaluate the...

What to Do Next after I ordered at the German onlinestore?

Once you have placed the order to the original seller, let us know which goods you are expecting. Thus way we can check incoming goods against your order. For this please access your Expected Order Box and enter the details by clicking “Add new delivery”....

Can I send a return stored at myGermany warehouse?

If a consignment of goods is found to be defective caused by the original vendor, such as incorrectly transmitted or damaged goods, you can request the return of the goods to the original vendor within a period of 14 days after receipt of the goods by myGermany. This...