Within Germany – Return shipment from myGermany to original seller:
In cases of wrong or damaged products, or products which are not compliant with your order, it is, of course, no problem to have these products returned at no charge. You may even return goods to the original seller without stating reasons against a small processing fee.
Please mind, that some Concierge Orders may be treated differently: if a Concierge is disocunt or special offer purchase, it may not be returnable.
From customer to Germany – Return shipment from customer destination to myGermany / original seller:
Customers may also return shipments from their country to us or to the original seller. Unfortunately, this may not only entail high costs but also a great deal of time. Therefore, we ask our customers to thoroughly check their order before the final placement. For this purpose, we offer our free goods inspection service. Occurring transportation and customs costs are to be taken by customer plus a 15 EUR admin fee.