Non-Stackable. Advantages and Disadvantages.

Packages are often stacked on top of each other in trucks and planes. This poses a risk of damage to the packages and their contents. However, it is possible to declare packages as “non-stackable” and thus minimize this risk. myGermany will evaluate the...

myGermany Best Price Guarantee for packages.

If you find a lower price from another forwarder, we will match it minus 1,00 EUR! We make sure you get the best service at the best price! Show us the price you want us to underbid by providing a link or screenshot to us via eMail (info@mygermany.com) or in our...

What to Do Next after I ordered at the German onlinestore?

Once you have placed the order to the original seller, let us know which goods you are expecting. Thus way we can check incoming goods against your order. For this please access your Expected Order Box and enter the details by clicking “Add new delivery”....

Can I send a return stored at myGermany warehouse?

If a consignment of goods is found to be defective caused by the original vendor, such as incorrectly transmitted or damaged goods, you can request the return of the goods to the original vendor within a period of 14 days after receipt of the goods by myGermany. This...